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Email: sales@basepump.com

Testimonials

Here's what some of our customers are saying about Basepump:

Re: Western NY Storm of Friday, October 12-13, 2006

It is difficult to put words to my total satisfaction with your water powered pump (Basepump).

Our area was hit with over 24 inches of snow overnight which blew so forcefully that we could not see across the street and as most trees still had their leaves on, the accumulated snow plus the severe wind broke branches and in some cases toppled whole trees; in fact, it sounded like a war zone all night with trees snapping and breaking apart. We had over 400,000 homes and businesses who lost electric, etc.

Within short order the power companies brought in over 2,000 crews from all over New York State and from as far away as Tennessee. Additionally, a like number of crews came and removed branches, etc. to allow the electrical people to get in to reconnect the wires.

The streets were so clogged with branches, fallen trees, and downed power lines, that it was virtually impossible to negotiate egress until removal of trees and branches, etc. had occurred.

Back to the sump pump. We were without power for a week from 8:30 PM Oct 12 to 7:30 PM Oct 19 (take note we have a spring which fills our sump quickly in these kind of weather conditions). Our water powered Basepump ran every two minutes for 167 hours or 5010 cycles, without fail.

Pat yourselves on the back, people. That is great engineering and super quality. Thanks.

William P., Homeowner
Williamsville, New York 

 

I live in a low-lying area and was always concerned whenever I went away, even if just for a few days. Being retired and widowed, there is always the fear of what would I do if my sump pump failed. It is such a mess and so much effort to clean it all up. I heard about Basepump from a friend and had one installed. About two months later, my sump pump died and Basepump automatically took over until I could get help to put in a new pump. I did not have to pay a plumber extra to come on a weekend or late at night because Basepump had it under control. Then we had a power failure in early February, 2002 and I was without power for two days. Basepump kept my basement dry while my neighbors were bailing. It was the best money I ever spent.

Elda B., Retired, Homeowner
Amherst, New York

 

Just an FYI.
You may know that we have had major storms in the Dallas area over the last 2 days and our home has been without power for 36 hours and taken a lot of rain.  Crawl space and foundation has taken on no water thanks to your pump. 
Thanks


John C. Account Executive
Dallas, Texas

About three years ago, we had just finished moving into our new home and our sump pump failed, flooding our new basement with several inches of water. The plumber came over and just kicked the pump over a bit and it came on. The float had stuck and caused it to fail! Shortly after that, we heard of Basepump and had one installed. On February 1, 2002, our area was hit with a strange weather pattern which caused widespread power outages. I got up early, grabbed a flashlight, and went to inspect the basement. Basepump was already in action, removing the water automatically. I smiled and went back to bed, knowing that Basepump was on the job. Thank you Base Products for making a great product.

Dan J., Attorney
Amherst, New York

 

Basepump is the best water powered system I've ever seen. You have thought of everything! It's strong and reliable, installs easily, and the only maintenance I tell my customers is to lift the float once or twice a year to flush it out and verify readiness. Period. As a plumber I have installed a bunch of them and in my opinion, there simply is no comparison to any other water powered system. In fact, I have received calls afterwards to tell me that it had gone on and kept the basement perfectly dry during a pump failure. It's nice to hear a customer praise a product I recommended and installed.

Dave K., Plumber 
Buffalo, New York

 

Basepump works great. I truly appreciate your fine customer service department. I would highly recommend your company to anyone needing a backup sump pump system.

Doug C., Homeowner
Plainville, Indiana

 

We finally installed the pump bought in May, 2002. Our primary pump passed away from too much pumping over three years. The Basepump took over and did a fantastic job of keeping our finished basement DRY! I am amazed at the power this little pump has.

No longer will we have to worry about not being home to start the generator if the power fails or worry about the battery in our old backup pump.

Bob B., Homeowner
Sterling, Massachusetts

 

With our ice storm this weekend (April 5-7, 2003) you may see sales in the Syracuse, NY
area go up -- my Basepump weathered the storm for 24 hours pumping about once every 10 minutes. It was a great feeling! Everybody now wants to know where I bought my pump and I'm telling them!

Thanks again for your great product.

Thanks,
Tom C., Homeowner
Syracuse, New York

 

Thank you so-o-o-o-o-o-o much!! Our power was out April 5-7, 2003 for almost 3 days. We were cold and in the dark, but didn't have to worry about flooding our basement because of Basepump. The pump kicked on a lot! I told lots of people about it. Heard that some people had battery backup pumps, and that the batteries were overworked and dying.

God Bless,

John V., Computer Programmer
Rochester, New York

 

I've recently purchased and installed the Basepump RB750. The installation of this pump was so easy that even the least experienced of home owners could install it.  Living in the Great Plains of Kansas and with all the storms that come through this part of the country during the spring and winter, it has been pretty stressful knowing that we'd have a huge problem if our power ever failed.  We have a constant flow of water flowing into our sump day and night.  It doesn't matter if it hadn't rained in days.  I got word of the Basepump products by reading online testimonials.  After comparing other products and other reviews I decided that the 750 would be the pump we'd go with.  I had to have the sanctity of mind that the product that I was installing was going to be there when we needed it most.  This pump is remarkable!  Once I had it fully installed and I unplugged my main sump pump during the first big rain storm and I saw how fast that water driven pump sucked that water out of my basement sump I was hooked.  This product was worth every cent.  It's almost a shame that such a great product is just there as a back up.  Thank you so much for helping me sleep better at night and even more, thank you for making a solid product and standing behind it.

Preston G., Homeowner
Andover, Kansas

 

 

It's not often that I write to a company because I like their products, but here goes. I bought your RB750 system last year after having too many sump pump failures and consequently ruined rugs, equipment, etc. Installation was relatively easy once I tied into the cold water pipe and the system worked as advertised when tested. The true test, however, came last week when I went out of town with the family on a weeklong vacation. The night before I left on an early flight the next morning, my old sump pump failed and, as it was too late to go to the store to buy a new one, I replaced it with an even older pump that I fortunately still had in the basement. It seemed to test fine, but when I returned after a week away, I found that it too had failed and also tripped the circuit breaker in the basement.

I estimate that the pump had failed a day or two into the vacation and fortunately for me your backup pump had kicked in for numerous days keeping my basement bone dry. I had a lot of water outside near the exhaust port of the pump, but none inside where it counted. When I was searching for a backup pump, I was concerned that a battery backup pump would only last for a day or two. If I was away for longer than that or the power was out for several days from a storm, then what? Your water powered backup seemed like the right choice for my finished basement. Clearly this was the situation that it was designed for and it worked like a charm. I wish I had bought it numerous years ago before all the damage from the failed primary pumps.

I was telling this story at work and several people wanted the link to your site, which I was glad to provide. Thanks for producing such a great product.

Ric O.

Homeowner

 

Here's what some of our customers are saying about Hydropump:

My buddy and I installed the Hydropump unit yesterday.  We were both impressed with the unit and the fact that everything we needed came with the kit.  What a smooth installation.

Although a little more expensive than Home Depot models, this is such a more advanced system with many advantages.
Glad to have the peace of mind that comes with the Hydropump!

Glen G., Homeowner, Maryland

 

Received my shipment on 12/3/2004. Installed the Hydropump battery back up sump
pump today 12/9/2004. Had no problem with the installation of the unit.
Working fine. It was nice to receive a package that was complete with
all parts needed and good instructions, easy to follow. Was a pleasure
doing business with you.

Thanks again,

Robert P., Homeowner, New York

 

First off, a big thank you!  It was Wednesday I decided to go with the DH1800 and last evening (Friday) the UPS guy showed up with my pump and battery.

Second, as advertised this unit truly is "plug & play."   Installation of the pump and battery took no time at all.  From start to finish the project took 2 hours, but most of that time was draining and cleaning the sump pit, then filling it a couple of times to test my connections and the unit.

Tom M., Homeowner, Illinois

 

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