Here's what some of our customers
are saying about Basepump:
Re: Western NY Storm of
Friday, October 12-13, 2006
It is difficult to put words
to my total satisfaction with your water powered pump (Basepump).
Our area was hit with over 24
inches of snow overnight which blew so forcefully that we could not see
across the street and as most trees still had their leaves on, the
accumulated snow plus the severe wind broke branches and in some cases
toppled whole trees; in fact, it sounded like a war zone all night with
trees snapping and breaking apart. We had over 400,000 homes and
businesses who lost electric, etc.
Within short order the power
companies brought in over 2,000 crews from all over New York State and
from as far away as Tennessee. Additionally, a like number of crews came
and removed branches, etc. to allow the electrical people to get in to reconnect
the wires.
The streets were so clogged with branches, fallen trees,
and downed power lines, that it was virtually impossible to negotiate
egress until removal of trees and branches, etc. had occurred.
Back to the sump pump. We were without power for a week
from 8:30 PM Oct 12 to 7:30 PM Oct 19 (take note we have a spring which
fills our sump quickly in these kind of weather conditions). Our water powered Basepump
ran every two minutes for 167 hours or 5010
cycles, without fail.
Pat yourselves on the back,
people. That is great engineering and super quality. Thanks.
William P., Homeowner
Williamsville, New York
I live in a low-lying area and was always
concerned whenever I went away, even if just for a few days. Being retired and
widowed, there is always the fear of what would I do if my sump pump failed. It
is such a mess and so much effort to clean it all up. I heard about Basepump
from a friend and had one installed. About two months later, my sump pump died
and Basepump automatically took over until I could get help to put in a new pump.
I did not have to pay a plumber extra to come on a weekend or late at night
because Basepump had it under control. Then we had a power failure in early
February, 2002 and I was without power for two days. Basepump kept my basement dry while my neighbors were
bailing.
It was
the best money I ever spent.
Elda B., Retired, Homeowner
Amherst, New York
Just an FYI.
You may know that we have had major storms in the Dallas area over the
last 2 days and our home has been without power for 36 hours and taken a lot of
rain. Crawl space and foundation has taken on no water
thanks to your pump.
Thanks
John C. Account Executive
Dallas, Texas
About three years ago, we had just finished
moving into our new home and our sump pump failed, flooding our new basement
with several inches of water. The plumber came over and just kicked the pump over
a bit and it came on. The float had stuck and caused it to fail! Shortly after
that, we heard of Basepump and had one installed. On February 1, 2002, our area
was hit with a strange weather pattern which caused widespread power outages. I got
up early, grabbed a flashlight, and went
to inspect the basement. Basepump was already in action, removing the water
automatically. I smiled and went back to bed, knowing that Basepump was on the
job. Thank you Base Products for making a great product.
Dan J., Attorney
Amherst, New York
Basepump is the best
water powered system I've ever seen. You have thought of everything!
It's strong and reliable, installs easily, and the only maintenance I tell my customers is to lift the float once or twice a
year to flush it out and verify readiness. Period. As a plumber I have
installed a bunch of them and in my opinion, there simply is no comparison to any other
water powered system. In fact, I have received calls afterwards to tell
me that it had gone on and kept the basement perfectly dry during a pump failure. It's nice to hear a customer praise a product I
recommended and installed.
Dave K., Plumber
Buffalo, New York
Basepump works great. I truly
appreciate your fine customer service department. I would highly
recommend your company to anyone needing a backup sump pump system.
Doug C., Homeowner
Plainville, Indiana
We finally installed the pump bought
in May, 2002. Our primary pump passed away from too much pumping over three
years. The Basepump took over and did a fantastic job of keeping our
finished basement DRY! I am amazed at the power this little pump has.
No longer will we have to worry about not being home to start the generator if
the power fails or worry about the battery in our old backup pump.
Bob B., Homeowner
Sterling, Massachusetts
With our ice storm this weekend (April
5-7, 2003) you may see sales in the Syracuse, NY
area go up -- my Basepump weathered the storm for 24 hours pumping about once every 10 minutes. It was a great feeling!
Everybody now wants to know where I bought my pump and I'm telling them!
Thanks again for your great product.
Thanks,
Tom C., Homeowner
Syracuse, New York
Thank you so-o-o-o-o-o-o much!! Our
power was out April 5-7, 2003 for almost 3 days. We
were cold and in the dark, but didn't have to worry about flooding our
basement because of Basepump. The pump kicked on a lot! I told lots of
people about it. Heard that some people had battery backup pumps, and
that the batteries were overworked and dying.
God Bless,
John V., Computer Programmer
Rochester, New York
I've recently purchased and installed the Basepump RB750.
The
installation of this pump was so easy that even the least experienced of home
owners could install it. Living in the Great Plains of
Kansas
and with all the storms that come through this part of the country during the
spring and winter, it has been pretty stressful knowing that we'd have a huge
problem if our power ever failed. We have a constant flow of water flowing
into our sump day and night. It doesn't matter if it hadn't rained in
days. I got word of the Basepump products by reading online testimonials.
After comparing other products and other reviews I decided that the 750
would be the pump we'd go with. I had to have the sanctity of mind that
the product that I was installing was going to be there when we needed it most.
This pump is remarkable! Once I had it fully installed and I
unplugged my main sump pump during the first big rain storm and I saw how fast
that water driven pump sucked that water out of my basement sump I was hooked.
This product was worth every cent. It's almost a shame that such a
great product is just there as a back up. Thank you so much for helping me
sleep better at night and even more, thank you for making a solid product and
standing behind it.
Preston
G., Homeowner
Andover, Kansas
It's not often that I write to a company because I like their
products, but here goes. I bought your RB750 system last year after having too
many sump pump failures and consequently ruined rugs, equipment, etc.
Installation was relatively easy once I tied into the cold water pipe and the
system worked as advertised when tested. The true test, however, came last week
when I went out of town with the family on a weeklong vacation. The night before
I left on an early flight the next morning, my old sump pump failed and, as it
was too late to go to the store to buy a new one, I replaced it with an even
older pump that I fortunately still had in the basement. It seemed to test fine,
but when I returned after a week away, I found that it too had failed and also
tripped the circuit breaker in the basement.
I estimate that the pump had failed a day or two into the vacation and
fortunately for me your backup pump had kicked in for numerous days keeping my
basement bone dry. I had a lot of water outside near the exhaust port of the
pump, but none inside where it counted. When I was searching for a backup pump,
I was concerned that a battery backup pump would only last for a day or two. If
I was away for longer than that or the power was out for several days from a
storm, then what? Your water powered backup seemed like the right choice for my
finished basement. Clearly this was the situation that it was designed for and
it worked like a charm. I wish I had bought it numerous years ago before all the
damage from the failed primary pumps.
I was telling this story at work and several people wanted the link to your
site, which I was glad to provide. Thanks for producing such a great product.
Ric O.
Homeowner
