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Here's what customers
are saying about Basepump:
Greetings,
I did not see an area on your web site to
place a review, so this email is my way of telling you about your product.
Years ago I was going to install a battery backup sump pump but I was not
too impressed with them so I just kind of let it go. My sump pump that is
now 20+ years old has been great at doing it’s job. About a month ago
had a power failure and pump did not kick when power came back on. Moved
the float and pump started working and has been working fine. Started
looking at battery backup pumps again and came across your web site. I had
never heard of a water powered backup sump but I was intrigued about it
and did some further reviews of different brands but I keep coming back to
your site. Was leaning toward your out of sump pit battery backup but
still did not want to deal with the battery thing so I took a chance and
purchased your RB750 model, a dual check valve and your mini installation
kit and hooked it up to a half inch line near where I wanted to mount the
pump. Bottom line is that the whole setup took me a few hours and after
putting the pump through a half dozen cycles all I can say is that I’m
glad I came across your site and I am extremely pleased with the
performance of the RB750. Would definitely recommended this product and
also want to mention that the rep I talked to when I called to ask some
questions was very helpful and informative.
Happy Customer Joe
N.Ridgeville, Oh
I can't thank you enough for your wonderful service.
I
have to agree with the testimonials on your website in regard to the
packaging and completeness of the products we bought, but there's nothing
there regarding service when things don't go as planned. The service
you rendered us was top notch. My opinion of your company, products
and service is "first rate".
Thanks again for your help.
Mike S.
Libertyville, IL
Dear Base Products:
If you post this on your website, let me get this out
there for those who don’t like to read much… BUY
THE BASEPUMP AND ONLY THE BASEPUMP IF YOU ARE LOOKING FOR A WATER DRIVEN
PUMP FOR YOUR BACKUP NEEDS. If you want to know why I believe
this then read below:
Being an electrical engineer I had some understanding
of the design details of the Basepump product, but prior to purchase
wanted to know specifically what your pump offered that was different from
the competition. Secondly, I wondered what your water pump backup
system offered that resulted in a higher price compared to some of your
competition.
I originally was interested in your product for two reasons; one,
because it can be used on a sealed radon mitigated pit, and two, that it
completely pumps the pit similar to the primary electric pump.
However, in every instance you had answers to my questions that proved the
superiority of your product compared to the competition beyond the two
original reasons. Both in manufacturing materials as well as raw
pumping power, the Basepump product is by far superior to the cheaper
products available. The tests required to select your pump and the
fact that the pump specifications are based on dynamic pressure and true
available flow give me peace of mind that the correct product is installed
to meet my back up needs.
I purchased from you the ¾” no-sweat water supply installation
kit, the ¾” double check valve, and the HB1000 pump. I was amazed
to find that everything I needed except the piping (as informed) was
provided when I installed the product. In literally every instance
when I would think that I would be going to the store for a clamp, screw,
or some other menial part, you had provided it. In addition to the
comprehensive installation manual, you personally had provided very
helpful, obscure details that I would never have thought of when
discussing installation on a sealed radon mitigated sump. Invaluable
ideas that will save me time and money in the future! I
can’t say enough about your installation guide and your personal help
before my installation.
Lastly, I can attest to being one who has had a
finished basement that has suffered the consequences of a wet basement due
to an electrical or pump failure. Homeowners in this situation just
want the backup system to work and to do the job intended. Thank you
for providing such a quality product at such a reasonable price.
I’m hoping that this product isn’t used frequently, but feel very
secure in the fact that if it is needed, it will protect me as intended.
Thank you, Jim for your help and peace of mind. I will send
everyone who is looking for a backup system your way!! No question!!
Thomas W.
Utility Engineer Projects Manager
Springfield, IL
In the summer of 2010, the Handyguys, who give advice and run podcasts on
various home improvement topics, ran a series on basement
remodeling and improvements. One of the topics that came up from
a listener was the installation of a water powered backup sump pump. In response to this
inquiry, the homeowner was able to install a Basepump Model RB750 pump and here's the way the installation went. Click on the link below to
hear the whole interview. Water powered backup sump pump installation interview.
I just bought and installed the smaller model (RB750) water
venturi backup pump in my home. I am a licensed engineer in 3 states and
have basic plumbing skills. I must admit I was a little skeptical when I
put in my order but after installing it and testing it out I am truly
amazed. You have a wonderfully engineered product with easy to follow
instructions and it works super! Great job.
Bill M., Engineer
Manahawkin, NJ
I just want to
let you know that I purchased a base pump and installed it in less than 1
hour! Your easy to follow directions make for a very simple installation
and boy does it pump! I would highly recommend this product to anyone
looking for a piece of mind to know that your basement will remain dry
regardless of the weather.
I have a newly
finished and furnished basement with a full bar and movie area. I also
travel for my job sometimes 7-10 days at a time. I have been extremely
worried about my sump pump working if there would be a storm and the power
would fail. I have a huge piece a mind now knowing I have an awesome
backup solution if the power goes out. Thanks very much for a great
product!
Best Regards,
Peter B.,
Homeowner
Lancaster, NY
Re: Western NY Storm of
Friday, October 12-13, 2006
It is difficult to put words
to my total satisfaction with your water powered pump (Basepump).
Our area was hit with over 24
inches of snow overnight which blew so forcefully that we could not see
across the street and as most trees still had their leaves on, the
accumulated snow plus the severe wind broke branches and in some cases
toppled whole trees; in fact, it sounded like a war zone all night with
trees snapping and breaking apart. We had over 400,000 homes and
businesses who lost electric, etc.
Within short order the power
companies brought in over 2,000 crews from all over New York State and
from as far away as Tennessee. Additionally, a like number of crews came
and removed branches, etc. to allow the electrical people to get in to reconnect
the wires.
The streets were so clogged with branches, fallen trees,
and downed power lines, that it was virtually impossible to negotiate
egress until removal of trees and branches, etc. had occurred.
Back to the sump pump. We were without power for a week
from 8:30 PM Oct 12 to 7:30 PM Oct 19 (take note we have a spring which
fills our sump quickly in these kind of weather conditions). Our water powered Basepump
ran every two minutes for 167 hours or 5010
cycles, without fail.
Pat yourselves on the back,
people. That is great engineering and super quality. Thanks.
William P., Homeowner
Williamsville, New York
I live in a low-lying area and was always
concerned whenever I went away, even if just for a few days. Being retired and
widowed, there is always the fear of what would I do if my sump pump failed. It
is such a mess and so much effort to clean it all up. I heard about Basepump
from a friend and had one installed. About two months later, my sump pump died
and Basepump automatically took over until I could get help to put in a new pump.
I did not have to pay a plumber extra to come on a weekend or late at night
because Basepump had it under control. Then we had a power failure in early
February, 2002 and I was without power for two days. Basepump kept my basement dry while my neighbors were
bailing.
It was
the best money I ever spent.
Elda B., Retired, Homeowner
Amherst, New York
Just an FYI.
You may know that we have had major storms in the Dallas area over the
last 2 days and our home has been without power for 36 hours and taken a lot of
rain. Crawl space and foundation has taken on no water
thanks to your pump.
Thanks
John C. Account Executive
Dallas, Texas
About three years ago, we had just finished
moving into our new home and our sump pump failed, flooding our new basement
with several inches of water. The plumber came over and just kicked the pump over
a bit and it came on. The float had stuck and caused it to fail! Shortly after
that, we heard of Basepump and had one installed. On February 1, 2002, our area
was hit with a strange weather pattern which caused widespread power outages. I got
up early, grabbed a flashlight, and went
to inspect the basement. Basepump was already in action, removing the water
automatically. I smiled and went back to bed, knowing that Basepump was on the
job. Thank you Base Products for making a great product.
Dan J., Attorney
Amherst, New York
Basepump is the best
water powered system I've ever seen. You have thought of everything!
It's strong and reliable, installs easily, and the only maintenance I tell my customers is to lift the float once or twice a
year to flush it out and verify readiness. Period. As a plumber I have
installed a bunch of them and in my opinion, there simply is no comparison to any other
water powered system. In fact, I have received calls afterwards to tell
me that it had gone on and kept the basement perfectly dry during a pump failure. It's nice to hear a customer praise a product I
recommended and installed.
Dave K., Plumber
Buffalo, New York
Basepump works great. I truly
appreciate your fine customer service department. I would highly
recommend your company to anyone needing a backup sump pump system.
Doug C., Homeowner
Plainville, Indiana
We finally installed the pump bought
in May, 2002. Our primary pump passed away from too much pumping over three
years. The Basepump took over and did a fantastic job of keeping our
finished basement DRY! I am amazed at the power this little pump has.
No longer will we have to worry about not being home to start the generator if
the power fails or worry about the battery in our old backup pump.
Bob B., Homeowner
Sterling, Massachusetts
With our ice storm this weekend (April
5-7, 2003) you may see sales in the Syracuse, NY
area go up -- my Basepump weathered the storm for 24 hours pumping about once every 10 minutes. It was a great feeling!
Everybody now wants to know where I bought my pump and I'm telling them!
Thanks again for your great product.
Thanks,
Tom C., Homeowner
Syracuse, New York
Thank you so-o-o-o-o-o-o much!! Our
power was out April 5-7, 2003 for almost 3 days. We
were cold and in the dark, but didn't have to worry about flooding our
basement because of Basepump. The pump kicked on a lot! I told lots of
people about it. Heard that some people had battery backup pumps, and
that the batteries were overworked and dying.
God Bless,
John V., Computer Programmer
Rochester, New York
I've recently purchased and installed the Basepump RB750.
The
installation of this pump was so easy that even the least experienced of home
owners could install it. Living in the Great Plains of
Kansas
and with all the storms that come through this part of the country during the
spring and winter, it has been pretty stressful knowing that we'd have a huge
problem if our power ever failed. We have a constant flow of water flowing
into our sump day and night. It doesn't matter if it hadn't rained in
days. I got word of the Basepump products by reading online testimonials.
After comparing other products and other reviews I decided that the 750
would be the pump we'd go with. I had to have the sanctity of mind that
the product that I was installing was going to be there when we needed it most.
This pump is remarkable! Once I had it fully installed and I
unplugged my main sump pump during the first big rain storm and I saw how fast
that water driven pump sucked that water out of my basement sump I was hooked.
This product was worth every cent. It's almost a shame that such a
great product is just there as a back up. Thank you so much for helping me
sleep better at night and even more, thank you for making a solid product and
standing behind it.
Preston
G., Homeowner
Andover, Kansas
It's not often that I write to a company because I like their
products, but here goes. I bought your RB750 system last year after having too
many sump pump failures and consequently ruined rugs, equipment, etc.
Installation was relatively easy once I tied into the cold water pipe and the
system worked as advertised when tested. The true test, however, came last week
when I went out of town with the family on a weeklong vacation. The night before
I left on an early flight the next morning, my old sump pump failed and, as it
was too late to go to the store to buy a new one, I replaced it with an even
older pump that I fortunately still had in the basement. It seemed to test fine,
but when I returned after a week away, I found that it too had failed and also
tripped the circuit breaker in the basement.
I estimate that the pump had failed a day or two into the vacation and
fortunately for me your backup pump had kicked in for numerous days keeping my
basement bone dry. I had a lot of water outside near the exhaust port of the
pump, but none inside where it counted. When I was searching for a backup pump,
I was concerned that a battery backup pump would only last for a day or two. If
I was away for longer than that or the power was out for several days from a
storm, then what? Your water powered backup seemed like the right choice for my
finished basement. Clearly this was the situation that it was designed for and
it worked like a charm. I wish I had bought it numerous years ago before all the
damage from the failed primary pumps.
I was telling this story at work and several people wanted the link to your
site, which I was glad to provide. Thanks for producing such a great product.
Ric O.
Homeowner
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