Customer Satisfaction Guarantee
Within 30 days of purchase, if you are not completely satisfied with your new Basepump, Base Products Corp. (The Company) will refund your money, in full, excluding shipping charges. Pump must be in its original package with all parts included and in saleable condition. Please contact the dealer where you purchased your pump to obtain refund. If purchased directly from The Company, you must call our Customer Satisfaction Department at 1-800-554-1426 to process return or to receive Technical Assistance. Please give your name, address, phone number, date of purchase, and address of the installation.
Five Year Limited Warranty
Base Products Corporation (The Company) warrants this backup sump pump against defects in material and workmanship for a period of five years from the date of purchase. In the event of any defect within the warranty period, The Company will, at its option, replace or recondition the product without charge providing the product is returned, prepaid to our offices in Buffalo, New York. This shall constitute the exclusive remedy for any alleged defect. The Company shall not be responsible for any incidental, indirect, contingent, or consequential damages, including, without limitation, damages or other costs resulting from labor charges, delays, loss of use, revenue or profit, vandalism, negligence, fouling caused by foreign material, damage from peculiar water conditions, chemicals or other circumstances over which The Company has no control. The Company makes no other warranties, express or implied, except as provided in this limited warranty. This warranty becomes voided by any misapplication, misuse, abuse, or improper installation of the product. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state. Applicable in the USA and Canada, only.